Seamless

Trainor: Public transport does so much more than just getting passengers from A to B. It's no longer just about getting the passenger on and off the bus, train ...

Maynard: If different modes of public transportation could collaborate to offer their services and payments on a universal platform, that would greatly encourage multimodality and enhance the point-to-point passenger experience. The use of the Spin app allows for a seamless and more enjoyable experience by helping riders to locate the nearest scooter or parking infrastructure to them and determine a route that optimises for bike lanes. We adjusted our deployments in many cities to address a shift in rider demand and to fill the gaps left by transit service interruptions. Atkins-Turley: Passenger safety and confidence to travel by public transport has been a constant focus for us during the pandemic. We had to ensure that our communications regarding cleaning, face coverings, social distancing and timetables were as clear as possible and communicated through a variety of channels to ensure that it reached individuals using our services. In micro-mobility, the quality of passenger experience is shared between the public and private sector – companies like Spin make it seamless and fun to hop on two wheels, and the city is on the hook for safe and intuitive infrastructure. Now’s the time to accelerate and drive at pace the use of technology to help operators to become more responsive. In response to the COVID-19 pandemic, we have enhanced our Stagecoach bus app with the launch of a “busy bus” indicator, to help customers to plan their journeys with confidence. Atkins-Turley: Based on research carried out by Passenger Focus, the top three priorities for customers were buses running more often to more places and on time. This, in turn, has a positive impact on overall quality of life, reducing pressure on the healthcare system and, for these reasons, it is paramount that operators continue to seek to improve the passenger experience. Atkins-Turley: The customer experience is incredibly important to the public transport industry for a number of reasons. Trainor: Public transport does so much more than just getting passengers from A to B. It’s no longer just about getting the passenger on and off the bus, train or tram.